FAQs
Here are some frequently asked questions (FAQs) about Loopertees:
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When will my order arrive?
- Orders typically take 3-7 Days once dispatched to reach you. For Europe, shipping time is upto 2 weeks, and for international orders, it's upto 3-4 weeks. We offer a Money Back Guarantee if your item is not with you after 45 business days from dispatch.
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Has my order been dispatched yet?
- Orders are generally dispatched within 1-4 working days. You will receive a dispatched email when your order has been dispatched.
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My item arrived broken or damaged, what can I do?
- If your product is damaged, please take photos and send them to us. We are not responsible for damages to packaging.
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I ordered 2 or more items, why did I only receive one?
- Items may be shipped separately as they are from different warehouses. You may receive one item before the next.
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I need to cancel or change my order, how can I do this?
- Contact us ASAP. We will try our best to accommodate changes if your order hasn't been shipped.
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My order is still not here, please help?
- If your order has taken longer than 4 weeks from dispatch, contact us for assistance.
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I put the wrong address for my order, can I change it?
- Contact us ASAP. If your order hasn't been shipped, we can update your delivery address.
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Why did I not receive a confirmation email after placing the order?
- Check your SPAM/JUNK folder. If you still can't find it, let us know.
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I was charged more than what the product was advertised?
- Prices are processed in USD. Any additional charges on your bank statement are due to conversion fees.
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I don't have a tracking number, when will I get it?
- It's usually in your dispatched email. If not, contact us for an update.
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What are the payment options available?
- We accept major credit/debit cards and PayPal.
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Do you provide international shipping?
- Yes, we ship worldwide.